Please, restore back to previous days (restore point) where the issue was not present. Please, perform " System Restore" first in an attempt to fix the issue. Every HP computer comes with recovery partition present to assist in tough moments. From there, you have prenty of options to choose from. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. The computer should boot from it's recovery partition to open you various recovery options. Choose F11 for System Recovery options. Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)Īs soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. Try "turning back time" by using System Restore in Windows.The only option that may help you get back and running is if System Restore is ON. Hello to the HP Support Community.Thank you for posting. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Please remember to mark the replies as answers if they help. Defaults: Reset the system back to the system defaults to see whether the issues occur when the system is running in its default configuration.Overheating: Check whether the system is overheating by examining the internal temperature of the hardware.If you added memory, installedĪ newer processor, installed additional drives, or added external devices, such devices can require more energy than the current power supply can provide consistently. Power supply: Make sure that the power supply has enough wattage to appropriately handle the installed devices.Verify that each memoryĬhip is the same speed and that it is configured correctly in the system. Check the memory: Verify the memory by using a memory checker (We can use Memory diagnostic tool in Windows).Overclocking: Disable overclocking to see whether the issue occurs when the system is run at the correct speed.To help isolate the problem, check the following items: Scenario usually indicates a problem with the hardware. Any help would be much appreciated, the issue is driving me bonkers. The time never corresponds, even roughly, to the time at which I learn the computer is frozen. System shutdown that I did not perform from some time in between the two periods of activity on my part, say at 9:39 am. What I mean is, let's say I return to my computer at 10 pm and haven't used it since 8:30 a.m. That the referenced "previous system shutdown" never happened, in any of the instances in which I found it. The one thing that I see popping up in the system logs persistently following these episodes is Error 6008, "The previous system shutdown at 9:39:23 AM on 2/4/2017 was unexpected." What strikes me as interesting about these messages is Everything on my system is up to date, including drivers. I have made recommended adjustments to sleep mode settings, searched for corrupt files, used theīuilt in troubleshooting utilities, and taken many other recommended steps, but the problem persists. I have taken a lot of steps in response to this issue, including running DISM and running memory diagnostics (including memtest86) and all were clean. To either restart via the menu or hold the power button down depending on how frozen it is. However, I cannot unlock the computer when this happens and have If I plug in another keyboard, I hear the sound of the computer registering it. This would be easy to achieve if I was signed in and viewing my desktop, but that's not what I'm looking for: How to adjust power and sleep settings. With available wi-fi networks, compatibility mode menu, power options, etc. 3 How can I prevent Windows 10 from going to sleep on the lock screen I want the screen to stay on forever on the lock screen without moving the mouse. In some, but not all, instances, I am still able to view and interact Use my mouse when the computer wakes up, but I cannot enter my credentials to unlock the computer, the box remains grayed out if I click there. Often - maybe four times a week - I will return to my locked/sleeping computer and find that the computer has partially frozen. I have been having a very frustrating, recurring issue with my computer in the last few months.
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